Privacy Policy

Last updated: 13 September 2026

This Privacy Policy explains how Mepia UK ("Mepia", "we", "us") collects, uses and protects personal data when you visit mepia.io or engage our services. We are committed to handling your data lawfully, transparently and securely in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

Mepia UK, 124 City Road, London, EC1V 2NX, England. We act as the data controller for personal data collected through this website.

2. Data we collect

• Contact and enquiry data — name, email address, company name, phone number and any details you provide when booking a strategy call or contacting us.
• Usage data — pages visited, approximate location, device and browser information, collected via privacy-respecting analytics where enabled.
• Client data — where you become a client, information reasonably required to deliver our services (for example access to advertising and analytics accounts).

3. How we use your data

• To respond to enquiries and schedule and conduct strategy calls.
• To deliver, manage and improve our services and this website.
• To send service-related communications and, with your consent, marketing communications you can opt out of at any time.
• To comply with legal obligations.

Our lawful bases are performance of a contract, our legitimate interests in running and improving our business, your consent where required, and compliance with legal obligations.

4. Sharing your data

We share data only with trusted service providers who help us operate — for example hosting, scheduling, CRM and analytics providers — under appropriate data-processing terms. We do not sell personal data. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

5. Retention

We keep personal data only for as long as necessary for the purposes described above, or as required by law. Enquiry data is typically retained for up to 24 months from last contact.

6. Your rights

You have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. You may withdraw consent at any time. To exercise these rights, email us at info@mepia.io or write to the address above. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

7. Cookies

This website uses strictly necessary cookies and, where enabled, privacy-respecting analytics. Third-party embeds (such as our booking calendar) may set their own cookies subject to their providers' policies.

8. Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and access controls.

9. Changes

We may update this policy from time to time. The latest version will always be available on this page with the date above.